Terms & Conditions

1. Size and Suitability

Each crystal product includes a suggested pet weight or size as a reference. Such suggestion is for reference only, as actual suitability may vary due to factors such as the density of the ashes.
If the crystal urn does not fit the ashes (e.g., it is too small or too large), Ours Memory shall not be held responsible, and no returns or exchanges will be accepted.

2. Product Images and Variations

The product images displayed on our website are for reference only.
Since all the crystal products are handcrafted from crystal materials, the actual colour, texture, or details may differ slightly from the images shown. Such natural variations are not considered defects.

3. Final Interpretation

We reserve the right to the final interpretation of the above terms. If you have any questions, please feel free to contact us before making a purchase.

4. International Shipping

Unless otherwise specified, Ours Memories will cover the whole international shipping fees, including costs of customs clearance fees, administrative fees and standard import duties, for shipments to most international destinations.

5. Shipment to the US

For orders shipped to the United States, Ours Memories will cover customs clearance fees based on the regulations and rates effective as of August 18, 2025, including the following:

Merchandise Processing Fee (MPF):
- Informal Entry (shipments valued at $2,500 or less, including De Minimis Shipments): Fixed fees of $2.62, $7.85, or $11.78 (depending on the clearance method); express consignment fee of $1.31 per bill of lading or air waybill.
- Formal Entry (shipments valued over $2,500): 0.3464% of the shipment value, with a minimum of $32.71 and a maximum of $634.62; manual processing surcharge of $3.93 (if applicable).

Harbor Maintenance Fee (HMF):
- 0.125% of the shipment value (for ocean freight imports).

Dutiable Mail Fee: $7.20 per item.

Duties:
- De Minimis Shipments (valued under $800): As of May 14, 2025, Ours Memorieswill cover duties at a rate of 54% of the shipment value or $100 per item (whichever is higher). If the duty rate exceeds 54% (e.g., due to future policy changes), customers will be responsible for the excess amount.

If U.S. customs policies or fees change after August 18, 2025, customers will be responsible for any additional costs incurred during customs clearance. The shipping carrier or customs broker will notify customers to settle such fees to ensure the release of goods.